Archive for the ‘Business Opportunity’ Category

Small Business Blogging & Social Media Marketing

Tuesday, February 9th, 2010

Your home care agency’s blog is more important than your Facebook page

You want to take advantage of the latest in social media, but aren’t sure how to prioritize.  Here are reasons why including a blog should take precedence over starting a Facebook page:

Branding: Facebook doesn’t allow you to brand the entire Fan Page experience to the extent that you can and should brand your agency’s blog. While you can customize up to 10 Facebook tabs (using the Static FBML application), that doesn’t compare to the unlimited branding options on your own blog using company colors, messaging, logos, and more.

Blog entries are better than Facebook Notes: Blogs allow you to categorize posts, thread comments, optimize content for search engine optimization, and so much more. Facebook Notes, aside from barely being read, fail to stack up against even your run-of-the-mill blog post from the most basic of blogging platforms.

You can run third-party analytic tools on your blog: You need to know what’s working and what’s not, where website visitors are coming from, what they view, how long they stay, and why some wander off. You need to know which campaigns are driving the most traffic to your content and how effective you are in converting that traffic into targeted behaviors. Facebook offers you only limited visibility into these and other key areas, whereas the vast array of web analytics software and services available for your blog provide a deep view into the types of metrics that actually matter to you and your homecare agency.

Here are some other things to consider:

  • Business-to-business decision makers (i.e. referral sources) aren’t likely to look for and connect with your business on Facebook.
  • While Facebook Fan Pages are available to the public, registration is required to fully participate. (You can make registration optional on your own agency blog).
  • On your agency blog, you can turn commenting on or off or have comments moderated on a post-by-post basis. Not so on Facebook.
  • Your blog is far less distracting than Facebook, which means no one else’s advertisements, applications, pages, notes, videos, photos, etc. can pull focus away from your content.
  • Plug-ins and widgets allow you to scale your blog based on your business goals. Facebook doesn’t offer the same type of scalability.

Submitted by: David Goodman, President Companion Connection Senior Care, the leading “no royalty” membership organization serving the non medical home care & licensed home health business communities. The need for home based senior care is soaring! We will help you start your own highly successful Home Care Agency business. Earn an excellent income while helping others with their activities of daily living. Contact us today for your FREE Business Info Kit1-800-270-6949

Home Care Business Start Up – 7 Key Tips

Saturday, December 12th, 2009

Home Care Agency Business Tips

Every business faces peaks and valleys.  To make sure that you’re maximizing your efforts, you need to keep these points top-of-mind:

  1. Make sure somebody needs what you are offering. Sure, there are many other home care agencies out there, but can you identify a niche – a void your home care agency is uniquely positioned to fill – that you can exploit?  This may range from identifying a service to demonstrating an expertise or experience that is unique in your marketplace.
  2. Define the types of clients you want. And avoid the ones you don’t. Volume does not necessarily equate to profitability.  Some clients are not worth the trouble.
  3. Tap your network. Focusing on known quantities usually results in fewer unpleasant surprises.
  4. Hire people to bolster your weaknesses. The goal is to build a balanced, highly capable staff.  In other words, hire people who are knowledgeable about the home care industry or can be taught quickly.
  5. Plan, plan and plan some more. You should have a long-term vision, plus a staged approach to growth.
  6. Make team members privy to your company strategy. This gives everybody on your team a compass and leaves less room for error.
  7. Deliver superior work. Satisfied clients are loyal clients who won’t run if someone else tries to get them to change.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

5 Fears of New Small Business Entrepreneurs – How to Overcome Them and Prosper!

Monday, December 7th, 2009

Home Care Business Tips for The New Agency Owner

Every entrepreneur will face ups and downs, peaks and valleys.  He or she will also have to face down various fears.  For example:

Fear number 1: Failure
Ninety-five percent of all businesses fail within the first five years. The list of what-ifs is endless: What if I’m not cut out for entrepreneurship? What if I can’t get this last deal? What if I go bankrupt? These unconscious thoughts build upon each other, making you feel increasingly negative and scared.  Keep tabs on yourself by regularly writing down a list of accomplishments. Whether you gained three new clients, received positive feedback or sealed a partnership, write it down.   You now have a point of reference to show yourself that you are accomplishing and up for the task of running a business.

Fear number 2: Economic uncertainty
Businesses of all sizes, young and old, are worried about what the declining economy means for them. According to the January 2009 “American Express OPEN Economic Pulse” report, 66 percent of small-business owners surveyed said they are stressed out by the state of the economy; 44 percent anticipate the economy will get mildly or much worse over the next 12 to 18 months; and 50 percent expect the economic climate to negatively impact their business prospects within six months.  But many small businesses have started, innovated and grown during a recession. Bill Hewlett and Dave Packard established Hewlett-Packard during the Great Depression; Orbitz.com went live during the dotcom bust. The Boston Beer Company and Samuel Adams began during the early ’80s recession.  Entrepreneurs are notorious for swimming against the current, so a bleak market can actually mean more opportunity.

Fear number 3: Being your own boss
As a small business, especially during the startup stages, there is very little stability and security. You don’t have a boss, someone guiding you along.  No one is going to tell you what to do. The days can pass you by and you haven’t really done anything because there is no one giving you the framework for what to do.  Setting goals is key to conquering this fear. Whether it is daily, weekly or more long-term, setting specific, achievable goals keeps you accountable and on track.

Fear number 4: Consuming your life
The idea of not having any time for yourself, neglecting your family and giving up your social life can be scary. You don’t have to eat, breathe and sleep your homecare business.  This isn’t to say you shouldn’t always be thinking about how to better your homecare business and that you shouldn’t jump into action whenever duty calls. Being an entrepreneur will consume a lot of your waking hours, but there are ways to manage the workload, ease the stress and still have time to live your life and maintain the passion you had when you started.  The best rule of thumb is to do something you love; something that makes you happy. In addition, try to refocus your mind everyday, such as doing meditation or exercising regularly. Don’t be afraid to ask for help, whether it means hiring people to do the tasks you don’t have the time or know-how for, forming a discussion group or advisory board, or reaching out to peers.

Fear number 5: Staying afloat
You need money for your start up, to operate, and to grow. Throw the dismal economy into the equation – when people are spending less and it’s taking longer for small businesses to get paid (according to the “Economic Pulse” survey) – and money is even harder to come by.  Yet, as difficult as the times may be, remember that you are selling a service that is a priority to many people.  Families know how important it is have the benefit of home care for loved ones they can trust, and will often give up other things for this sense of comfort.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Use Technology to Grow Your Home Care Business

Sunday, October 18th, 2009

Five opportunities for the home care  entrepreneur to grow  business in the technology age

Conducting business is different in today’s technology age, and entrepreneurs have to be able to explore those opportunities that exist during a time when an ad in the Yellow Pages or direct mail may not be the best way to reach their prospects.

Here are some things to consider:

Business cards: While exchanging business cards remains fairly common, more professionals are choosing to use Web-based card exchange services and digital business cards. Companies like BusinessCard2, DubMeNow, CloudContacts, TwtBizCard, Bump, BeamMe, SnapDat, Retaggr, and Poken offer digital business card options. Do you still use the traditional business card or have you transitioned some or all of your homecare agency’s card exchanges to the digital format?

Reputation: Do you actively monitor your home care agency’s reputation online? If so, what tools do you use to stay on top of what customers and potential customers are saying about you and your homecare business?  Can you create an opportunity for positive testimonials to appear and can you reduce the damage any negative feedback might create?

Search Optimization: For generations, getting good placement in the Yellow Pages was key to exposing one’s company to the public.  Today, that’s changed as more people shop for home care services online.  So, how can you maximize your exposure to online shoppers?  Find out about search optimization tools and how you can improve your placement and reach shoppers when they are in the market for your services.

Social Media: Let’s face it – this is not even your “father’s Internet” any more.  If Facebook members were residents of a country, it would be the fourth largest in the world.  The reality is that more and more companies are getting their messages out by taking advantage of such social media sites as Facebook, Twitter, Youtube and Flickr.  Learn how they can support your business.

Website Retention: When people come to your website, how can you get them coming back?  To accomplish this, you may want to consider running news, weather or sports; health care information; blogs; or even contests that keep people coming back.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Get More Home Care Clients – 6 Sales Call Tips

Thursday, October 8th, 2009

Home Care Business Tips

Do you ever make cold calls, in which you try to sell the services of your home care business to a potential client?

Have you had trouble making that sale?  It’s one of the most difficult aspects of selling, but here are some homecare sales tips to help you:

•    Develop a professional greeting. Don’t just say hello and jump into your telephone presentation without taking a breath or allowing the other party to participate. Your greeting should be formal. Begin with “Good morning, Mr. Jones.” Everyone else says, “Hello.” Be different. Be professional.

•   Introduce yourself and your company. “My name is Lisa Jones and I am with ABC Home Care. We’re a local firm that specializes in….” Don’t get too specific yet. Don’t mention your services right off the bat. If you do, that allows the other party an immediate way out of the conversation and they hang up. By keeping your introduction general, yet mentioning a benefit, you will peak your prospect’s curiosity and keep them on the line longer.

•    Express gratitude. Always thank the potential client for allowing you a few moments in their busy day. Tell them that you won’t waste a second of their time. “I want to thank you for taking my call. This will only involve a moment of your time so you can get back to your busy schedule.” Don’t say that you will “just take a moment.”

•   State the purpose of your call. If it’s a referral source, see if they work with other home care agencies and if there is an opportunity for you to discuss the opportunities for your agency.  For an end user, it may be best if you can provide the purpose within a question. For example, “If we can help you or your senior out around the house with daily chores at a low cost or if our services are even covered under insurance, would you be interested to know more?” This may get the desired response. At this point, you’re ready to start selling an opportunity to meet this person or to get their permission to provide them with more information.

•   Schedule a meeting. It’s highly unlikely that you will get business via a phone call, so it’s incumbent to try to set up a meeting.  Get a confirmation to meet (their address), hopefully in person, or at least to speak more in depth about your homecare services by phone.

•    Follow up. If your meeting is more than a few days in the future, send a letter of confirmation immediately. If the meeting is tomorrow, send an e-mail confirmation. Keep it short and upbeat.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Starting a Home Care Business? Here are 8 Key Tips…

Thursday, October 1st, 2009

Home Care Business Tips

Here are 8 important tips to consider for the business owner who has just opened his or her home care agency:

Focus. Focus. Focus.

Avoid getting side-tracked.  Concentrate solely on your new homecare business, even if you have other businesses.   Juggling multiple ventures will spread you thin and limit both your effectiveness and productivity. Do one thing perfectly, not 10 things poorly.

Know what you do. Do what you know.

Hopefully you haven’t opened your homecare business just for the sake of saying you own your own business or to make a quick profit.   You are a homecare business owner because you love helping people. A business built around your strengths and talents will have a greater chance of success. It’s not only important to create a profitable business, it’s also important that you’re happy managing and growing it. Your heart must be in it for you to be successful.

Say it in 30 seconds or don’t say it at all.
From a chance encounter with a potential customer, always be ready to pitch your homecare business. State your mission, service and goals in a clear and concise manner. Fit the pitch to the person. Less is always more.

Know what you know, what you don’t know and who knows what you don’t.
No one knows everything, so don’t come off as a know-it-all. Surround yourself with advisors and mentors (and take advantage of the wisdom offered by other Companion Connection Senior Care members) who will nurture you to become a better leader and businessman.

Act like a startup.
Your bank account is your homecare agency’s life-blood. Practice and perfect the art of being frugal. Watch every dollar and triple-check every expense. Maintain a low overhead and manage your cash flow effectively.

Learn under fire.
There is no such thing as the perfect business plan. You will become a well-rounded homecare business owner when tested under fire. The most important thing you can do is learn from your mistakes and never make the same mistake twice.

Be healthy.
Entrepreneurship is a lifestyle, not a 9-to-5 profession. Working to the point of exhaustion will make you sick and make you less productive. Eat right, exercise and find time for yourself.

Don’t fall victim to your own B.S.
Impress with action not conversation. Endorse your homecare business enthusiastically, yet tastefully. Avoid exaggerating truths and touting far reaching goals as certainties.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Radio Advertising Your Home Care Business

Sunday, September 27th, 2009

Home Care Marketing  & Promotion

Have you considered advertising the services of your homecare business on local radio? Perhaps, there is a radio station in your market that is geared towards or targets senior citizens or adults who are responsible for the care of elderly loved ones.  Below, you will find six tips on how to successfully use local radio advertising to help your home care business:

Your target market. Most markets will have a number of stations from which to choose, most seeking to differentiate themselves by attracting different audiences. In radio, audiences are typically broken down between male and female listeners by age. When considering which station to use, it’s important to keep in mind whom you’re trying to reach. Don’t simply choose a station because it’s the one you listen to. Choose the one your potential customers prefer.  When it comes to home care, the decision maker is often the woman – whether it be the spouse or daughter.

Costs. There are two costs you will incur when you advertise on the radio. The first is airtime – the time unit(s) your commercials are on air, typically broken down into 30-second or 60-second segments (or spots), depending on the station.  The cost per spot will depend on the time of day the spot runs – for example, “drive time” (typically from 6 – 9 a.m. and 4 – 7 p.m.) will cost more than days, evening or overnights.  You can expect to spend approximately $1,000 per week in a smaller market and at least $3,000 with a larger metro station.  Spending any less on your campaign is unlikely to bring the return you desire as you will lack the repetition or frequency required to generate a result.  The other cost is for producing the commercial. Some stations will include production as an added-value option and incentive to advertise on their station. If you decide to get your spots produced by an outside firm rather than through the station be aware that prices vary significantly between metropolitan and regional areas as well as between production houses and ad agencies.

Schedule. Your options for airing your commercial, in addition to day part, include “run of station,” or ROS and “flights.” ROS means the station will decide when your commercials air as well as the specific time of the day that each commercial will be played.  “Flights” gives you the opportunity to decide when each commercial is played and for how many weeks during the month.  Scheduled spots are more expensive because costs are based on both inventory and the demand for particular times. Some ROS placements are less expensive than scheduled placements but are typically less effective.  Your local station will have survey figures to indicate the most popular listening times for your potential customers.

The economy of words. As a general rule, 65 to 85 words is the limit for a 30-second commercial (with that amount doubled for a 60 second spot, which remains the traditional length of a radio commercial).  Most people listen to the radio while doing something else, such as driving or exercising, so it’s important to have something that will grab their attention. Focus on a “big idea” you want to get across and make sure you have a call to action (e.g. call this phone number).

Choosing the right sounds. If your want your commercial to stand out from the rest, you need to consider some additional factors regarding voice-overs and sound effects.   To find a good voice-over talent, keep in mind whom you’re trying to reach, and choose someone with a voice that is believable and that relates to your target. If you decide to use the station’s on-air announcer, keep in mind that he/she probably won’t be able to use terms such as “us” and “we.” If you want the reader to sound like a representative of your company, you may need to hire outside talent. Your local station will have a number of different effects from which to choose from. If you use music in your commercial, keep in mind that it must suit the mood you are trying to create. While music can help attract your prospects’ attention, it should not distract them from your selling message.

Track the effectiveness of the commercial. Since radio is not inexpensive, it is very important that any campaign you do be carefully tracked to find out how effective it’s been.  Are you getting many calls from the spot?  If so, are these callers interested in hiring your company or are they just shopping?  If you’re not getting a good response or you’re finding that the people you are attracting aren’t the right audience, you may need to change the commercial or find a different station.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Home Care Sales Strategy – 4 Philosphies to Consider

Sunday, September 13th, 2009

Get the most out of selling your home care services

According to Entrepreneurship 101, you need to sell the services that your home care business offers to potential and existing customers.  The way you think and behave is reflected in your efforts to sell your services.  Below are four philosophies for you to consider when it comes to selling your services.

  1. Environmental control: We become the company we keep. We are the products of our environment, so what and who we think about and surround ourselves with matters. Carefully select what you read, what you do and the people you spend time with by the quality of that with lies within them. Act on all your learning.  Apply it and test it. When we repeat a positive action over and over, it becomes a part of our subconscious, and our actions reflect what has been learned. Next time you read something of value, convince yourself the content is accurate. When it affects your actions, performance is improved.
  2. Work ethic: If a person makes something look really easy, there probably was a great deal of work behind that person’s performance. When you are consumed in your work and obtain greater knowledge of your business, it builds excitement and confidence, which affect your performance.  Every day, we’re exposed to countless products that promote instant gratification. We want everything we desire to be easy, fast and immediate. It doesn’t work like this.  Without sweat and perseverance, there is rarely a positive outcome. When you work hard for something, you appreciate the earned return on effort. When you start to stretch and struggle to reach greater heights, it helps you build a strong foundation.
  3. Pushing past your fears: Fear stops us from accomplishing at our highest levels because it keeps us from trying new things that could further our goals. Without risk, the potential is limited.  Most of us fear failing, of looking foolish in front of our peers, or taking chances when we don’t have control over the outcomes. When we attack our fears, we lessen them. Belief in our abilities and actions is what gets us past our fears.
  4. Positive thinking: Our bodies will only follow what our minds direct. When we approach a project, a sales call or any other situation where we want to improve our performance, our attitude and mind-set will determine the outcome more than any other factor. To get into the right mind-set, start by following the first three steps mentioned earlier. Once you’ve mastered these keys to peak performance, don’t be surprised when they positively impact not only your sales efforts, but on other aspects of your life as well.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business.

Get New Home Care Clients with Confidence

Thursday, September 10th, 2009

Home Care Promotion & Client Acquisition

How often do you find yourself coming so close to bringing in new clients or selling additional services to your existing home care clients that you can taste the victories of your spoils, only to be disappointed when they finally decide “no?”  If that’s the case, to use a baseball analogy, you need to do two things:  come to the plate more often and, once there, improve your batting average.

Just like most things in life, practice makes perfect. You aren’t going to become a better salesperson for your home care agency if the opportunities aren’t out there for you to sell your agency’s services.  So, you need to increase your business opportunities and, once this occurs, do a better job of closing the deal.

Here are some tips to consider:

  • You won’t succeed by tricking the customer into buying your home care services. Be upfront and straight forward.  Relationship building is key. The reason someone will hire you is because you understand their needs and have found a way to add value to their current situation.
  • Look at any objections as opportunities to provide additional information, rather than obstacles. Sometimes you will get a “no.” See that as a chance for you to explore deeper and maybe find out what you might have missed during the sales process. When your prospect says “no,” ask them why not and what they would do differently if they were in your shoes. You might be amazed at the feedback you get and how that information sometimes gives you the ammunition to turn the sale around.
  • Keep your confidence level up. You need to practice, continue learning, read, and surround yourself with successful people.  Anyone who comes in with an air of desperation is not going to be hired. Put the knowledge from your experiences into your next sales approach.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business.

Call for a Free, No-Risk Information Kit:  (800) 270- 6949

Home Care Business – Traits for Success

Saturday, August 15th, 2009

Small Business Opportunities

Be a Big Fish in a Small Pond

As a home care business owner, you are what is considered to be a small business owner in every sense of the word.  You most likely employ 25 people or less; you most likely have only one office; you probably only have clients in the state you are in and you aren’t likely to form a multinational conglomerate (of home care businesses) anytime soon.

You should reflect these small business traits in the way you run your home care business. Below are four of those traits you should consider:

  • Be visible in the community. Attend local fairs, public meetings (for the town council, board of education), business and civic organizations, etc.  Arrange speaking engagements to promote your homecare business.
  • Be pro-active. Always follow-up on any leads you get and don’t be afraid to make cold calls and emails.  Do your research and consider buying appropriate address/phone number lists to send mailers.
  • Tap into the power of the Internet. The professional website that Companion Connection Senior Care provides will help you introduce your business to both referral sources, seniors and their adult children.  Since many people do their shopping online these days, you need to look upon your website as your most important listing.
  • Choose your partners carefully. Whether you are looking into sharing ownership of your homecare business with a partner, or looking to hire vendors, work with a local bank or financial advisor, or form an alliance with various referral sources, do the necessary due diligence.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based senior care is soaring. CCSC will help you start your own highly successful Home Care Agency business.  Call for a Free, No-Risk Information Kit:  (800) 270- 6949