Archive for the ‘Home Care Agency Marketing & Promotion’ Category

Small Business Blogging & Social Media Marketing

Tuesday, February 9th, 2010

Your home care agency’s blog is more important than your Facebook page

You want to take advantage of the latest in social media, but aren’t sure how to prioritize.  Here are reasons why including a blog should take precedence over starting a Facebook page:

Branding: Facebook doesn’t allow you to brand the entire Fan Page experience to the extent that you can and should brand your agency’s blog. While you can customize up to 10 Facebook tabs (using the Static FBML application), that doesn’t compare to the unlimited branding options on your own blog using company colors, messaging, logos, and more.

Blog entries are better than Facebook Notes: Blogs allow you to categorize posts, thread comments, optimize content for search engine optimization, and so much more. Facebook Notes, aside from barely being read, fail to stack up against even your run-of-the-mill blog post from the most basic of blogging platforms.

You can run third-party analytic tools on your blog: You need to know what’s working and what’s not, where website visitors are coming from, what they view, how long they stay, and why some wander off. You need to know which campaigns are driving the most traffic to your content and how effective you are in converting that traffic into targeted behaviors. Facebook offers you only limited visibility into these and other key areas, whereas the vast array of web analytics software and services available for your blog provide a deep view into the types of metrics that actually matter to you and your homecare agency.

Here are some other things to consider:

  • Business-to-business decision makers (i.e. referral sources) aren’t likely to look for and connect with your business on Facebook.
  • While Facebook Fan Pages are available to the public, registration is required to fully participate. (You can make registration optional on your own agency blog).
  • On your agency blog, you can turn commenting on or off or have comments moderated on a post-by-post basis. Not so on Facebook.
  • Your blog is far less distracting than Facebook, which means no one else’s advertisements, applications, pages, notes, videos, photos, etc. can pull focus away from your content.
  • Plug-ins and widgets allow you to scale your blog based on your business goals. Facebook doesn’t offer the same type of scalability.

Submitted by: David Goodman, President Companion Connection Senior Care, the leading “no royalty” membership organization serving the non medical home care & licensed home health business communities. The need for home based senior care is soaring! We will help you start your own highly successful Home Care Agency business. Earn an excellent income while helping others with their activities of daily living. Contact us today for your FREE Business Info Kit1-800-270-6949

Small Business New Year’s Resolutions for the Home Care Owner

Sunday, January 31st, 2010

Home Care Business Tips

Now is as good a time as any to make resolutions for the New Year.  Here are some to consider:

  • Above all else, a small-business owner’s top 2010 resolution should be to invest in continued education, and making a point of setting aside the needed time to research and better take advantage of available resources. At the pace the commercial world moves in 2010, and given the flurry of information startups are now hit with 24/7, it’s easy to get overwhelmed in day-to-day dealings and not see the forest for the trees. But failing to periodically pause, take a step back and look at how to best take advantage of all the resources available to you and optimize processes around them, and you are ultimately costing yourself more in the end.
  • Become more comfortable with social media and social networking. Commit to improving your use and knowledge of social media by 5 percent each month. Sign up for a free webinar, take a class, hire someone to coach you. If you do this each month, at the end of the year, you’ll know 60 percent more than you did at the beginning of the year.
  • Monitor and guard the cash position of your home care business like it was your first-born son. Question all expenditures by using the golden rule – are you absolutely certain that this expense will produce more gold.  Once you are certain, jump on opportunities passed over by your competitors. Live your life in a spirit of gratitude for all the blessings that come to you as the owner of a business in America.
  • Resolve to make 2010 a year of full self-expression, and take a series of actions that will increase your likeability factor. The one-way sales pitch is long gone. Corporate speak will only isolate you. People do business with people they like. And, when people like the source of a message, they tend to trust the message or, at least, try to find a way to believe it. Thus, your likeability and full self-expression has an enormous impact on your bottom line. Strive to be your best, most authentic and likeable self and you will be well on your way to becoming the obvious choice for your potential clients.
  • Home care businesses designing a website for the first time, or those who are altering their existing site, should resolve to build it to the lowest common denominator. Just because your office has a dedicated T1 line, which makes surfing the Web and loading your graphically intense website a snap, doesn’t mean your customers can do the same. Know your audience well enough to know if Flash and video get in the way of your pages loading in an acceptable amount of time, and be reasonable enough to know if anyone but you really cares about a slick presentation. While you’re at it, resolve to never allow video on your website to play without someone first clicking the play button!

Submitted by: David Goodman, President Companion Connection Senior Care, the leading “no royalty” membership organization serving the non medical home care & licensed home health business communities. The need for home based senior care is soaring! We will help you start your own highly successful Home Care Agency business. Earn an excellent income while helping others with their activities of daily living. Contact us today for your FREE Business Info Kit1-800-270-6949

Advertising Questions to Ask Before You Advertise

Saturday, January 30th, 2010

Home Care Business Tips & Strategies

The business owner knows what the business is selling, but how will anyone else know if the business doesn’t advertise.  Yet, having said this, what do you need to ask yourself before you take the plunge and invest in advertising your products or services.  Here are some things to consider:

What do you have to say that matters to your customer?

Most ads are written under the assumption that the reader, listener or viewer has a basic level of interest and is paying close attention to the ad. But customers tend to ignore all ads that do not speak directly to them. Your first task is not media selection; it’s message selection.

Can you say it persuasively?

Most ads are ineffective because the writer tried to say too much, include too much and be too much. Fearful of leaving someone out, these writers write vague, all-encompassing ads that speak specifically to no one. “We provide homecare services” is a terrible headline for an ad.  Be specific.

How long is your time horizon?

Some ads build traffic, some build relationships and others build your reputation. If you don’t have the financial resources to launch a true branding campaign focused on building relationships and reputation among potential customers, you’re going to have to settle for traffic-building ads until you can afford to begin developing your brand. To what degree do you have financial staying power?

What is the urgency of your message?

If you need an ad to produce immediate results, your offer must have a time limit. This technique will simultaneously work for and against you. On one hand, customers tend to delay what can be delayed, so limited-time offers generate traffic more quickly since the threat of “losing the opportunity” is real. On the other hand, customers have no memory of messages that have expired; short-term messages are erased from our brains immediately. Therefore, it’s extremely difficult to create long-term awareness with a series of limited-time-offer, short-term ads.

How long is the purchase cycle?

How long it will take your advertising to pay off is tied to the purchase cycle of your services.  Remember, a customer first has to be exposed to your ad often enough to remember it, then you have to wait for that customer to need what you sell. How soon will he or she likely need it?

Submitted by: David Goodman, President Companion Connection Senior Care, the leading “no royalty” membership organization serving the non medical home care & licensed home health business communities. The need for home based senior care is soaring! We will help you start your own highly successful Home Care Agency business. Earn an excellent income while helping others with their activities of daily living. Contact us today for your FREE Business Info Kit1-800-270-6949

How to Sell Your Home Care Services to Prospective Clients

Tuesday, January 19th, 2010

Home Care Business Tips

How succinctly can you sell your services to a prospect?  In most cases, people want to hear what sets your agency apart quickly and effectively without a lot of blather.  Here are some things to consider:

Describe yourself in five words or less. Use a phrase that makes people think, “This sounds right for me” or “This is what I’m looking for.” Consider the difference between “We take care of the non-medical needs of patients in their homes” and “We treat patients like we’d want our own parents treated.”

Explain what you do in one sentence. After introducing yourself, introduce your offerings.

Define your target audience. Be focused on your target audience, which is a key to your agency’s success in today’s crowded services-to-seniors industry.

Communicate your vision. What does your homecare agency stand for? What attracts your customers and their loyalty? Your answers can serve as a magnet for growth.

Practice, practice, practice. Create a script that conveys who you are, what you offer, your market, and the distinctive benefits you provide. Edit until you can introduce yourself and your business in less than a minute, which is how long most prospects will give you to win their interest.

Shrink your introduction even further so you can tell your story in 20 words or less. That’s how much space you have in most marketing materials and online presentations, whether on your website, on social media sites, or on sites that link to your home page.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Benefits of Email for a Home Care Agency

Thursday, December 31st, 2009

Home Care Agency Operations Management

Email can play a role in making your home care agency business more immediate, more accessible and, in many cases, more profitable.  Here are some things to consider:

  • Email creates a quiet, dedicated moment with your home care customers. Consumers are pickier about which email lists they subscribe to. When your customer opens your email, you have their attention for one precious moment. In internet time, that moment is priceless.
  • The Direct Marketing Association recently reported that “commercial e-mail” returned a whopping $43.62 for every dollar spent in 2009.” That’s because e-mail enables you to inexpensively and effectively create a quality over quantity mailing list of loyal customers and qualified prospects.
  • Email is the primary form of professional business communication. Business people use e-mail to communicate with each other, not Tweets or Facebook wall posts. Email is personal and professional.
  • Your email newsletter is a solid piece of quality content that you can archive on your website. You can boost your agency’s image and credibility by publishing and archiving a body of expertise through e-mail newsletter articles, and inviting reader participation. Ask customers for input in your e-mail communications. Create a dialogue and relationships.
  • According to a recent Nielsen report, frequent users of Facebook and Twitter use e-mail more than casual users. That means your audience is probably in multiple places – using e-mail and visiting social networking websites. Quality content trumps frequency of postings. Your e-mail newsletter should remain the centerpiece of your online communications, offering practical advice and meaningful insights that resonate with your audience. Social media is used to spot customer trends, mine ideas for future newsletter articles, respond to customer concerns, and find new mailing list subscribers.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Local Schools Can Help Your Home Care Business

Tuesday, December 22nd, 2009

Home Care Business Tips

Some small businesses have benefited by coordinating activities with local schools and colleges.  Here are some examples:

  1. Volunteer your company to be a business school case study. You’ll learn much about your company in the process and get good ideas for the future.
  2. Obtain management and technical assistance from one of more than 50 Small Business Development Centers. Check the U.S. Small Business Administration web site at www.sba.gov for locations.
  3. Participate in special programs. Many colleges and universities sponsor venture capital forums, entrepreneurship centers and family business programs.
  4. Work with the business school to offer internships to undergraduate or graduate students.
  5. Find out what expertise is on a business school’s staff. You may find just the right person to hire as a consultant or to serve on your board.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Promote Your Home Care Agency with Social Events

Wednesday, December 16th, 2009

The party approach to promoting your home care business

It’s that time of year where your home care agency may be throwing an employee holiday party.  However, have you considered having a customers party?

Here are some events that your home care business can put together to bring in customers, community members and prospects throughout the year:

Customer Appreciation Night

Put a fresh spin on year-end sales or promotions by hosting a special “VIP Night” for your family caregivers or referral sources. Your event could be a discussion of new services. You may want to include a discount offering on services.

Special Guest/Entertainment/Demonstration

Entice customers to come by bringing in a special guest, entertainer or expert. It could be an author, an entertainer or an expert on senior services. Just look for someone that complements your business and engages customers.

Joint Event with Other Local Businesses

Invite all the merchants on your street to host an event with you. You should consider joining a related business willing to host a get-together for all of your joint customers. Chambers of Commerce are especially good at bringing businesses and community together.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Creating a Tagline for Your Home Care Business

Thursday, December 10th, 2009

Home Care Business  Start Up Tips

Eric Swartz, founder and president of Tagline Guru, defines a tagline through his own trademarked slogan, It’s your brand on the line. “Your tagline,” he says, “speaks volumes about who you are, what you stand for and the reason why your customer needs you now.”

The question is: Does your home care business need a tagline? Some names fully define what a business is and does. “Jiffy Lube” is a great example. Others require explanation, and that is where taglines come to the rescue. For example, if you have never heard of BMW, “The Ultimate Driving Machine” tells you everything you need to know.

Does your homecare business name describe the services you offer? Does it define the unique customer benefits you provide? Does it reflect your business personality and promise? If not, consider adopting a tagline.

10 traits of great taglines

  • Memorable: People can remember and recite it.
  • Short and simple: Many of the best taglines have fewer than 10 syllables.
  • Definitive: Tells what you do, especially if your name doesn’t make your purpose clear.
  • Distinctive: Defines customer benefits that set you apart from your competitors.
  • Positive: Inspires good feelings.
  • Original: Avoids clichés or copycat ideas.
  • Specific: Rejects platitudes or lines that sound like the work of corporate committees.
  • Provocative: Makes people think, smile or learn new things about your business.
  • Persuasive: Conveys the “big idea” you want people to know about your business.
  • Believable: Reflects the character, promise and personality customers experience when dealing with your business.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Home Care Business Branding – 5 Tips

Tuesday, December 8th, 2009

Home Care Agency Business Tips

You’ve started a home care business, but how do you brand it properly?  Here are some things to consider:

  • The design of your logo really doesn’t matter. Having a nice professional logo is great, but it very rarely increases sales. You don’t need to spend a fortune on it. It’s more important to have a consistent look and include it on every piece of communication. Put it on business cards, letterhead, envelopes, invoices, yellow page ads, building signage, newsletters, etc…
  • Have a professional website. It’s not just good enough to have a website, it must reflect your brand image. If you are known as a top notch photographer, the last thing you want is a website that looks like it was designed 10 years ago. That won’t reflect well on you. Everyone uses the web today to check references. If someone recommends your homecare agency, you can almost guarantee that they will go online to look for you. Your website design should be updated at least every two years to stay current.
  • Blogs help your business on multiple levels. Valuable content on a consistent basis will make you look like an expert, which is what consumers want. The software that powers blogs has multiple advantages. It’s very easy to publish. It’s a database-driven environment where style is separate from content so you will not need to go back to your web design agency for every little change. And use of tags and sitemaps make basic search engine optimization easy. But the real reason blogs are great is that they enable conversation. Two-way dialog is much more valuable than a company that just dumps messaging and collateral on their customers.
  • A blog should not be your sole marketing strategy. You should have a comprehensive multi-touch marketing plan to get your value proposition in front of your target audience. You can launch a direct mail campaign, email campaign, host a webinar, sponsor a local event, attend a trade show, attend networking events, cold call prospects, win awards, etc. There are a thousand different ways for you to be noticed.
  • Participate in local business events. Just showing up at events is great, but you are just a face in the crowd. Ask to be on one of the committees. Believe it or not, it’s as simple as just asking most of time. Groups are looking for volunteer help and it’s a great way to elevate your status and visibility among the entire organization.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

7 Home Care Business Marketing Tips

Saturday, November 21st, 2009

Home Care Agency Marketing & Promotion

Here are several tips to help market your home care agency:

Don’t Advertise Like a Big Business
Big businesses advertise to create name recognition and future sales. As a small business, your home care agency can’t afford to do that. Instead, design your advertising to produce sales…now. One way to accomplish this is to always include an offer in your advertising – and an easy way for prospective customers to respond to it.

Offer a More Affordable Version
Some prospective customers may not be willing to pay the asking price for your home care services. Others are more interested in paying a low price than in getting the best quality. You can avoid losing sales to your competitors by offering a smaller or stripped down version of the services your agency offers at a lower price.

Offer a Premium Version
Not all home care customers are looking for a cheap price. Many are willing to pay a higher price to get a premium service. You can boost your average size sale and your total revenue by offering a more comprehensive service…or by combining several services in a special premium package offer for a higher price.

Try Some Unusual Marketing Methods
Look for some unconventional marketing methods your competitors are overlooking. You may discover some highly profitable ways to generate sales and avoid competition. For example, print your best small ad on a postcard and mail it to prospects in your targeted market. A small ad on a postcard can drive a high volume of traffic to your website or generate a flood of sales leads for a very small cost.

Trim Your Ads
Reduce the size of your ads so you can run more ads for the same cost. You may even be surprised to find that greater frequency and smaller ads generate a better response.

Set up Joint Promotions with Other Small Businesses
Contact some non-competing small businesses serving customers in your market. Offer to publicize their products or services to your customers in exchange for their publicizing your services to their customers. This can range from hair salons to restaurants to hardware stores.

Maximize Your Customers

Convert your customers into publicity agents for your homecare business. Develop an incentive for them to tell associates and friends about the value of your services. An endorsement from them is more effective than any amount of advertising – and far more affordable.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949