Archive for the ‘Start Up Business’ Category

Setup Your Office for Maximum Productivity

Friday, February 5th, 2010

5 Tips for Setting Up the Ultimate Office for a Home Care Agency

Little things can make you and your staff more efficient at work.   Here are some things to consider:

  1. Don’t start your office organizing by shopping for containers. Survey what files and books you need to store, measure them, then go to the store.
  2. File, act or toss papers and emails instead of letting them pile high on your desk. You should be able to make a decision immediately as papers cross your desk.
  3. Take advantage of electronic devices such as email, PDAs and database file management to categorize work.
  4. Choose the calendar system that’s best for your organizational style, and stick with it. If it is computer-based, back it up.
  5. Manage your time ruthlessly. In a sense, it is what you are selling.

Submitted by: David Goodman, President Companion Connection Senior Care, the leading “no royalty” membership organization serving the non medical home care & licensed home health business communities. The need for home based senior care is soaring! We will help you start your own highly successful Home Care Agency business. Earn an excellent income while helping others with their activities of daily living. Contact us today for your FREE Business Info Kit1-800-270-6949

Small Business New Year’s Resolutions for the Home Care Owner

Sunday, January 31st, 2010

Home Care Business Tips

Now is as good a time as any to make resolutions for the New Year.  Here are some to consider:

  • Above all else, a small-business owner’s top 2010 resolution should be to invest in continued education, and making a point of setting aside the needed time to research and better take advantage of available resources. At the pace the commercial world moves in 2010, and given the flurry of information startups are now hit with 24/7, it’s easy to get overwhelmed in day-to-day dealings and not see the forest for the trees. But failing to periodically pause, take a step back and look at how to best take advantage of all the resources available to you and optimize processes around them, and you are ultimately costing yourself more in the end.
  • Become more comfortable with social media and social networking. Commit to improving your use and knowledge of social media by 5 percent each month. Sign up for a free webinar, take a class, hire someone to coach you. If you do this each month, at the end of the year, you’ll know 60 percent more than you did at the beginning of the year.
  • Monitor and guard the cash position of your home care business like it was your first-born son. Question all expenditures by using the golden rule – are you absolutely certain that this expense will produce more gold.  Once you are certain, jump on opportunities passed over by your competitors. Live your life in a spirit of gratitude for all the blessings that come to you as the owner of a business in America.
  • Resolve to make 2010 a year of full self-expression, and take a series of actions that will increase your likeability factor. The one-way sales pitch is long gone. Corporate speak will only isolate you. People do business with people they like. And, when people like the source of a message, they tend to trust the message or, at least, try to find a way to believe it. Thus, your likeability and full self-expression has an enormous impact on your bottom line. Strive to be your best, most authentic and likeable self and you will be well on your way to becoming the obvious choice for your potential clients.
  • Home care businesses designing a website for the first time, or those who are altering their existing site, should resolve to build it to the lowest common denominator. Just because your office has a dedicated T1 line, which makes surfing the Web and loading your graphically intense website a snap, doesn’t mean your customers can do the same. Know your audience well enough to know if Flash and video get in the way of your pages loading in an acceptable amount of time, and be reasonable enough to know if anyone but you really cares about a slick presentation. While you’re at it, resolve to never allow video on your website to play without someone first clicking the play button!

Submitted by: David Goodman, President Companion Connection Senior Care, the leading “no royalty” membership organization serving the non medical home care & licensed home health business communities. The need for home based senior care is soaring! We will help you start your own highly successful Home Care Agency business. Earn an excellent income while helping others with their activities of daily living. Contact us today for your FREE Business Info Kit1-800-270-6949

Advertising Questions to Ask Before You Advertise

Saturday, January 30th, 2010

Home Care Business Tips & Strategies

The business owner knows what the business is selling, but how will anyone else know if the business doesn’t advertise.  Yet, having said this, what do you need to ask yourself before you take the plunge and invest in advertising your products or services.  Here are some things to consider:

What do you have to say that matters to your customer?

Most ads are written under the assumption that the reader, listener or viewer has a basic level of interest and is paying close attention to the ad. But customers tend to ignore all ads that do not speak directly to them. Your first task is not media selection; it’s message selection.

Can you say it persuasively?

Most ads are ineffective because the writer tried to say too much, include too much and be too much. Fearful of leaving someone out, these writers write vague, all-encompassing ads that speak specifically to no one. “We provide homecare services” is a terrible headline for an ad.  Be specific.

How long is your time horizon?

Some ads build traffic, some build relationships and others build your reputation. If you don’t have the financial resources to launch a true branding campaign focused on building relationships and reputation among potential customers, you’re going to have to settle for traffic-building ads until you can afford to begin developing your brand. To what degree do you have financial staying power?

What is the urgency of your message?

If you need an ad to produce immediate results, your offer must have a time limit. This technique will simultaneously work for and against you. On one hand, customers tend to delay what can be delayed, so limited-time offers generate traffic more quickly since the threat of “losing the opportunity” is real. On the other hand, customers have no memory of messages that have expired; short-term messages are erased from our brains immediately. Therefore, it’s extremely difficult to create long-term awareness with a series of limited-time-offer, short-term ads.

How long is the purchase cycle?

How long it will take your advertising to pay off is tied to the purchase cycle of your services.  Remember, a customer first has to be exposed to your ad often enough to remember it, then you have to wait for that customer to need what you sell. How soon will he or she likely need it?

Submitted by: David Goodman, President Companion Connection Senior Care, the leading “no royalty” membership organization serving the non medical home care & licensed home health business communities. The need for home based senior care is soaring! We will help you start your own highly successful Home Care Agency business. Earn an excellent income while helping others with their activities of daily living. Contact us today for your FREE Business Info Kit1-800-270-6949

How Your Home Care Agency Can Avoid an IRS Tax Audit

Thursday, December 24th, 2009

Home Care Agency Business Tips

As they often say, the three most feared letters in the alphabet are I.R.S.  What can you do to avoid an IRS audit? What can you do to limit your risk should you be audited?  Here are some things to consider:

  • Use accounting software to keep books on a daily basis and input all financial transactions into this software. Use one database for your business and one for personal financial data to ensure that 100 percent of financial transactions are recorded.
  • Verify that your tax preparer is licensed, and question them to determine if they are knowledgeable about the exceptions for small business enterprises.
  • Submit a list of questions to get the additional missing information and prove that review and analysis is being conducted.
  • Show larger deductions and provide all documents received from banks and brokerages in order to create a detailed paper file in case of an audit.
  • Provide a list of the adjusting journal entries made by the tax preparer/accountant to the financial database. After the tax return is prepared, the owner or their bookkeeper must add the adjusting journal entries to their database.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Local Schools Can Help Your Home Care Business

Tuesday, December 22nd, 2009

Home Care Business Tips

Some small businesses have benefited by coordinating activities with local schools and colleges.  Here are some examples:

  1. Volunteer your company to be a business school case study. You’ll learn much about your company in the process and get good ideas for the future.
  2. Obtain management and technical assistance from one of more than 50 Small Business Development Centers. Check the U.S. Small Business Administration web site at www.sba.gov for locations.
  3. Participate in special programs. Many colleges and universities sponsor venture capital forums, entrepreneurship centers and family business programs.
  4. Work with the business school to offer internships to undergraduate or graduate students.
  5. Find out what expertise is on a business school’s staff. You may find just the right person to hire as a consultant or to serve on your board.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Promote Your Home Care Agency with Social Events

Wednesday, December 16th, 2009

The party approach to promoting your home care business

It’s that time of year where your home care agency may be throwing an employee holiday party.  However, have you considered having a customers party?

Here are some events that your home care business can put together to bring in customers, community members and prospects throughout the year:

Customer Appreciation Night

Put a fresh spin on year-end sales or promotions by hosting a special “VIP Night” for your family caregivers or referral sources. Your event could be a discussion of new services. You may want to include a discount offering on services.

Special Guest/Entertainment/Demonstration

Entice customers to come by bringing in a special guest, entertainer or expert. It could be an author, an entertainer or an expert on senior services. Just look for someone that complements your business and engages customers.

Joint Event with Other Local Businesses

Invite all the merchants on your street to host an event with you. You should consider joining a related business willing to host a get-together for all of your joint customers. Chambers of Commerce are especially good at bringing businesses and community together.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Home Care Business Start Up – 7 Key Tips

Saturday, December 12th, 2009

Home Care Agency Business Tips

Every business faces peaks and valleys.  To make sure that you’re maximizing your efforts, you need to keep these points top-of-mind:

  1. Make sure somebody needs what you are offering. Sure, there are many other home care agencies out there, but can you identify a niche – a void your home care agency is uniquely positioned to fill – that you can exploit?  This may range from identifying a service to demonstrating an expertise or experience that is unique in your marketplace.
  2. Define the types of clients you want. And avoid the ones you don’t. Volume does not necessarily equate to profitability.  Some clients are not worth the trouble.
  3. Tap your network. Focusing on known quantities usually results in fewer unpleasant surprises.
  4. Hire people to bolster your weaknesses. The goal is to build a balanced, highly capable staff.  In other words, hire people who are knowledgeable about the home care industry or can be taught quickly.
  5. Plan, plan and plan some more. You should have a long-term vision, plus a staged approach to growth.
  6. Make team members privy to your company strategy. This gives everybody on your team a compass and leaves less room for error.
  7. Deliver superior work. Satisfied clients are loyal clients who won’t run if someone else tries to get them to change.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Creating a Tagline for Your Home Care Business

Thursday, December 10th, 2009

Home Care Business  Start Up Tips

Eric Swartz, founder and president of Tagline Guru, defines a tagline through his own trademarked slogan, It’s your brand on the line. “Your tagline,” he says, “speaks volumes about who you are, what you stand for and the reason why your customer needs you now.”

The question is: Does your home care business need a tagline? Some names fully define what a business is and does. “Jiffy Lube” is a great example. Others require explanation, and that is where taglines come to the rescue. For example, if you have never heard of BMW, “The Ultimate Driving Machine” tells you everything you need to know.

Does your homecare business name describe the services you offer? Does it define the unique customer benefits you provide? Does it reflect your business personality and promise? If not, consider adopting a tagline.

10 traits of great taglines

  • Memorable: People can remember and recite it.
  • Short and simple: Many of the best taglines have fewer than 10 syllables.
  • Definitive: Tells what you do, especially if your name doesn’t make your purpose clear.
  • Distinctive: Defines customer benefits that set you apart from your competitors.
  • Positive: Inspires good feelings.
  • Original: Avoids clichés or copycat ideas.
  • Specific: Rejects platitudes or lines that sound like the work of corporate committees.
  • Provocative: Makes people think, smile or learn new things about your business.
  • Persuasive: Conveys the “big idea” you want people to know about your business.
  • Believable: Reflects the character, promise and personality customers experience when dealing with your business.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

Home Care Business Branding – 5 Tips

Tuesday, December 8th, 2009

Home Care Agency Business Tips

You’ve started a home care business, but how do you brand it properly?  Here are some things to consider:

  • The design of your logo really doesn’t matter. Having a nice professional logo is great, but it very rarely increases sales. You don’t need to spend a fortune on it. It’s more important to have a consistent look and include it on every piece of communication. Put it on business cards, letterhead, envelopes, invoices, yellow page ads, building signage, newsletters, etc…
  • Have a professional website. It’s not just good enough to have a website, it must reflect your brand image. If you are known as a top notch photographer, the last thing you want is a website that looks like it was designed 10 years ago. That won’t reflect well on you. Everyone uses the web today to check references. If someone recommends your homecare agency, you can almost guarantee that they will go online to look for you. Your website design should be updated at least every two years to stay current.
  • Blogs help your business on multiple levels. Valuable content on a consistent basis will make you look like an expert, which is what consumers want. The software that powers blogs has multiple advantages. It’s very easy to publish. It’s a database-driven environment where style is separate from content so you will not need to go back to your web design agency for every little change. And use of tags and sitemaps make basic search engine optimization easy. But the real reason blogs are great is that they enable conversation. Two-way dialog is much more valuable than a company that just dumps messaging and collateral on their customers.
  • A blog should not be your sole marketing strategy. You should have a comprehensive multi-touch marketing plan to get your value proposition in front of your target audience. You can launch a direct mail campaign, email campaign, host a webinar, sponsor a local event, attend a trade show, attend networking events, cold call prospects, win awards, etc. There are a thousand different ways for you to be noticed.
  • Participate in local business events. Just showing up at events is great, but you are just a face in the crowd. Ask to be on one of the committees. Believe it or not, it’s as simple as just asking most of time. Groups are looking for volunteer help and it’s a great way to elevate your status and visibility among the entire organization.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949

5 Fears of New Small Business Entrepreneurs – How to Overcome Them and Prosper!

Monday, December 7th, 2009

Home Care Business Tips for The New Agency Owner

Every entrepreneur will face ups and downs, peaks and valleys.  He or she will also have to face down various fears.  For example:

Fear number 1: Failure
Ninety-five percent of all businesses fail within the first five years. The list of what-ifs is endless: What if I’m not cut out for entrepreneurship? What if I can’t get this last deal? What if I go bankrupt? These unconscious thoughts build upon each other, making you feel increasingly negative and scared.  Keep tabs on yourself by regularly writing down a list of accomplishments. Whether you gained three new clients, received positive feedback or sealed a partnership, write it down.   You now have a point of reference to show yourself that you are accomplishing and up for the task of running a business.

Fear number 2: Economic uncertainty
Businesses of all sizes, young and old, are worried about what the declining economy means for them. According to the January 2009 “American Express OPEN Economic Pulse” report, 66 percent of small-business owners surveyed said they are stressed out by the state of the economy; 44 percent anticipate the economy will get mildly or much worse over the next 12 to 18 months; and 50 percent expect the economic climate to negatively impact their business prospects within six months.  But many small businesses have started, innovated and grown during a recession. Bill Hewlett and Dave Packard established Hewlett-Packard during the Great Depression; Orbitz.com went live during the dotcom bust. The Boston Beer Company and Samuel Adams began during the early ’80s recession.  Entrepreneurs are notorious for swimming against the current, so a bleak market can actually mean more opportunity.

Fear number 3: Being your own boss
As a small business, especially during the startup stages, there is very little stability and security. You don’t have a boss, someone guiding you along.  No one is going to tell you what to do. The days can pass you by and you haven’t really done anything because there is no one giving you the framework for what to do.  Setting goals is key to conquering this fear. Whether it is daily, weekly or more long-term, setting specific, achievable goals keeps you accountable and on track.

Fear number 4: Consuming your life
The idea of not having any time for yourself, neglecting your family and giving up your social life can be scary. You don’t have to eat, breathe and sleep your homecare business.  This isn’t to say you shouldn’t always be thinking about how to better your homecare business and that you shouldn’t jump into action whenever duty calls. Being an entrepreneur will consume a lot of your waking hours, but there are ways to manage the workload, ease the stress and still have time to live your life and maintain the passion you had when you started.  The best rule of thumb is to do something you love; something that makes you happy. In addition, try to refocus your mind everyday, such as doing meditation or exercising regularly. Don’t be afraid to ask for help, whether it means hiring people to do the tasks you don’t have the time or know-how for, forming a discussion group or advisory board, or reaching out to peers.

Fear number 5: Staying afloat
You need money for your start up, to operate, and to grow. Throw the dismal economy into the equation – when people are spending less and it’s taking longer for small businesses to get paid (according to the “Economic Pulse” survey) – and money is even harder to come by.  Yet, as difficult as the times may be, remember that you are selling a service that is a priority to many people.  Families know how important it is have the benefit of home care for loved ones they can trust, and will often give up other things for this sense of comfort.

Posted by: David Goodman, President of Companion Connection Senior Care, the premier No Royalty Membership Organization serving the non medical home care and licensed home health business communities. Demand for home based elder care is soaring! CCSC will help you start your own highly successful Home Care Agency business. Contact us today for a FREE Business Info Kit1-800-270-6949