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David Goodman's introduction to the home healthcare
industry began right after college, when he took a job with a
small healthcare provider. While he quickly learned the ropes
there, it was his exposure to this business that opened his eyes
to a greater opportunity which would revolutionize care giving
in the State of New Jersey. Like many other people, he was aware
of United States government census statistics that pointed to
a rapidly aging population. Dave was convinced of the growing
need for long-term care for the elderly and the disabled, but
he was disillusioned by the choices available to them.
The most common long-term care alternatives forced seniors to make painful decisions
- sell their homes, where most of them had lived for the majority of their lives,
and move into nursing homes, or move in with their children. But there were significant
drawbacks to both of these solutions. For one, there was the prohibitive cost
and extended waiting time for entering a nursing home. The alternative, moving
in with family members, seemed equally unpleasant as it would shift the burden
of responsibility for their care on their children - many of which were struggling
to raise families of their own. There had to be another way.
After much thought and further research, a solution began to unfold. He knew
that there was an abundance of skilled labor working for Medicare and Medicaid
agencies, including certified caregivers, who were unhappy in their current situations.
Some were tired of being overworked and underpaid, while others were not getting
enough work. There were also a large number of caregivers working in nursing
homes who were seeking stability and the opportunity to focus their compassion
on one client instead of dividing their time between so many different ones.
Offering live-in home care seemed like a great solution to everyone's needs,
so David took a gamble by founding Expert Home Care, the first company
in New Jersey to specialize in 24 hour live-in home care.
At only 23 years of age and short of cash, Dave borrowed a small amount of money
from friends and family who believed in his vision and began to build his dream.
Over the following months he worked tirelessly to develop his business - recruiting
caregivers during the morning hours, visiting referral sources in the afternoons
and creating direct mail pieces and letters until late into the night. With a
severely limited operating budget, margin for error was small, but Dave's hard
work and determination to succeed finally paid off. Success came quicker than
he thought, and Expert became a successful business. Twenty years later, still
utilizing the same formula that first brought him success - hard work, attention
to detail, a hands on approach - Expert Home Care continues to be successful,
and is recognized as the leader in live-in home care in New Jersey.
While his business was running smoothly, over time it became increasingly clear
to Dave that there were lucrative parts of the market that were not being served
by Expert - non-medical companion care and hourly care - which potentially amounted
to thousands of dollars of lost monthly revenue. He also recognized that, while
there were many people that needed non-medical home care and could afford the
higher costs of a payroll model (which is the only billing model used by Expert),
there were far more people who had the same needs for care but who had more limited
resources.
So in 2000, Dave and his business partner of 14 years, Frank Esposito, opened
a second company, Companion Connection Senior Care. Companion Connection Senior
Care would provide long term and short term care on a live-in or hourly basis.
To make the service more affordable and to enable it to reach a greater percentage
of its target population, the company would offer clients several different payment
options, including a registry based model where the client assumed the responsibility
of an employer and paid the caregiver directly.
Companion Connection Senior Care only accepted clients that did not need
hands-on care. Clients would receive high standards of service from qualified
caregivers who were legal to work and had been screened for criminal behavior.
Additionally, the company provided peace-of-mind to its clients and their families
with its 24x7 on-call availability and caregiver relief service so that Companion
Connection Senior Care quickly established a reputation among the professional
referral sources as a reputable and reliable provider for non-medical home-care.
No longer would affordable care be associated solely with "underground" (unlicensed)
agencies where clients were subjected to illegal workers who spoke no English,
had no training or experience, and were not screened for criminal backgrounds.
Companion Connection Senior Care would offer clients safe, reliable workers and
the customer service that they deserved - at a price they could afford.
With all of his success, David continues to utilize the field of home care as
a means of helping others. His desire to enable others to create financial wealth,
while helping people who truly need companion services to live better lives,
is what led him to create the Companion Connection Senior Care national membership
organization. David is one of the few leaders in the field of home care who knows
what it's like to be on the front lines of a business opportunity and he understands
the sacrifices that people need to make in order to fulfill their dreams and
improve their lives.
David continues to be well respected in the field of home healthcare and in his
community where he remains an active participant. He is on the legislative body
of the New Jersey Continuity Care Organization, is a member of the New Jersey
Home Health Services Staffing Association and is a Certified Senior Advisor.
Several years ago David was invited to conduct a weekly radio talk show, called
Crossroads, where he and his highly qualified guest speakers from the field of
healthcare offered callers their expertise on issues relating to home care. In
1998, David was featured in New Jersey Business News as one of the Top Business
Leaders under 40 years old. He has provided expert testimony in court on issues
surrounding home healthcare and, most recently, has become licensed as a Long-Term
Care Insurance Specialist.
David is 41 and resides in New York City. He enjoys his spare time playing golf
and spending time with his family.
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